{"id":3639,"date":"2026-04-16T19:47:19","date_gmt":"2026-04-16T22:47:19","guid":{"rendered":"https:\/\/eseg.edu.br\/?page_id=3639"},"modified":"2026-05-13T18:13:55","modified_gmt":"2026-05-13T21:13:55","slug":"ombudsman","status":"publish","type":"page","link":"https:\/\/eseg.edu.br\/en\/ouvidoria\/","title":{"rendered":"Ombudsman"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3639\" class=\"elementor elementor-3639\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc88755 e-flex e-con-boxed e-con e-parent\" data-id=\"bc88755\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2d0e42a e-con-full e-flex e-con e-child\" data-id=\"2d0e42a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-c23454a e-con-full e-flex e-con e-child\" data-id=\"c23454a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-fec8fb3 e-con-full e-flex e-con e-child\" data-id=\"fec8fb3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d00ab elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"18d00ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.842 8.29901L13.842 3.63201C12.759 2.78901 11.242 2.78901 10.158 3.63201L4.158 8.29901C3.427 8.86701 3 9.74101 3 10.667V18C3 19.657 4.343 21 6 21H18C19.657 21 21 19.657 21 18V10.667C21 9.74101 20.573 8.86701 19.842 8.29901Z\" stroke=\"#00A1B8\" stroke-width=\"1.5\"><\/path><path d=\"M9 17H15\" stroke=\"#00A1B8\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21eafa0 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"21eafa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.75 16.25L13.75 12.25L9.75 8.25\" stroke=\"#000414\" stroke-opacity=\"0.56\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a18cb87 elementor-widget elementor-widget-heading\" data-id=\"a18cb87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Estamos aqui para ouv\u00ed-lo<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa359d elementor-widget elementor-widget-text-editor\" data-id=\"ffa359d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Seja bem-vindo \u00e0 Ouvidoria da Faculdade ESEG, do Grupo Etapa. Sua opini\u00e3o \u00e9 muito importante, para melhorarmos sempre nossos processos, cursos e servi\u00e7os.<\/p><p>Por este Canal, voc\u00ea pode encaminhar elogios, sugest\u00f5es, cr\u00edticas e solicita\u00e7\u00f5es. O prazo para resposta \u00e9 de at\u00e9 cinco dias \u00fateis.<\/p><p>Importante: No caso de reclama\u00e7\u00f5es ou solicita\u00e7\u00f5es, sugerimos que, antes, procure solu\u00e7\u00e3o diretamente no departamento respons\u00e1vel pela demanda e aguarde o prazo informado.<\/p><p>Voc\u00ea pode se expressar pelo formul\u00e1rio abaixo ou enviar e-mail para ouvidoria@eseg.edu.br<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69d22c5 e-con-full e-flex e-con e-child\" data-id=\"69d22c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24abaea elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"24abaea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Entre em contato conosco<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc8072 elementor-widget elementor-widget-image\" data-id=\"4bc8072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"167\" height=\"152\" src=\"https:\/\/eseg.edu.br\/wp-content\/uploads\/2026\/04\/Woman-CTA.webp\" class=\"attachment-full size-full wp-image-3564\" alt=\"Woman CTA\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae926cf e-con-full e-flex e-con e-child\" data-id=\"ae926cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42d0bc4 elementor-widget__width-inherit elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"42d0bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Pr\\u00f3ximo&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Form ouvidoria\" aria-label=\"Form ouvidoria\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3639\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"42d0bc4\"\/>\n\t\t\t<input type=\"hidden\" 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M13.3333 21.3334L18.6666 16.0001L13.3333 10.6667\" stroke=\"#000414\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entre em contato<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0906907 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"0906907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div 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stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSeus dados est\u00e3o seguros\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b86a5 elementor-widget elementor-widget-html\" data-id=\"69b86a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\ndocument.addEventListener('input', function (e) {\n  if (e.target && e.target.id === 'form-field-whatsapp') {\n\n    \/\/ Remove tudo que n\u00e3o for n\u00famero\n    let value = e.target.value.replace(\/\\D\/g, '');\n\n    \/\/ Limita em 11 d\u00edgitos\n    value = value.substring(0, 11);\n\n    \/\/ Ap\u00f3s o 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Sua opini\u00e3o \u00e9 muito importante, para melhorarmos sempre nossos processos, cursos e servi\u00e7os. Por este Canal, voc\u00ea pode encaminhar elogios, sugest\u00f5es, cr\u00edticas e solicita\u00e7\u00f5es. O prazo para resposta \u00e9 de at\u00e9 cinco dias \u00fateis. Importante: No caso de reclama\u00e7\u00f5es ou solicita\u00e7\u00f5es, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3639","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria | Faculdade ESEG<\/title>\n<meta name=\"description\" content=\"Ouvidoria | Faculdade ESEG\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eseg.edu.br\/en\/ombudsman\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria | Faculdade ESEG\" \/>\n<meta property=\"og:description\" content=\"Ouvidoria | Faculdade ESEG\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eseg.edu.br\/en\/ombudsman\/\" \/>\n<meta property=\"og:site_name\" content=\"Faculdade ESEG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-13T21:13:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eseg.edu.br\/wp-content\/uploads\/2026\/04\/Woman-CTA.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"167\" \/>\n\t<meta property=\"og:image:height\" content=\"152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/eseg.edu.br\\\/ouvidoria\\\/\",\"url\":\"https:\\\/\\\/eseg.edu.br\\\/ouvidoria\\\/\",\"name\":\"Ouvidoria | Faculdade ESEG\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/eseg.edu.br\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/eseg.edu.br\\\/ouvidoria\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/eseg.edu.br\\\/ouvidoria\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/eseg.edu.br\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Woman-CTA.webp\",\"datePublished\":\"2026-04-16T22:47:19+00:00\",\"dateModified\":\"2026-05-13T21:13:55+00:00\",\"description\":\"Ouvidoria | Faculdade ESEG\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/eseg.edu.br\\\/ouvidoria\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/eseg.edu.br\\\/ouvidoria\\\/#primaryimage\",\"url\":\"https:\\\/\\\/eseg.edu.br\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Woman-CTA.webp\",\"contentUrl\":\"https:\\\/\\\/eseg.edu.br\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Woman-CTA.webp\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/eseg.edu.br\\\/#website\",\"url\":\"https:\\\/\\\/eseg.edu.br\\\/\",\"name\":\"Faculdade ESEG\",\"description\":\"Faculdade presencial em S\u00e3o Paulo. 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